Starting February 1, Qatar will roll out the MSAR E-system, a new digital platform that allows visitors entering the country through the Abu Samra border crossing to obtain vehicle insurance entirely online.
The move marks a major step in Qatar’s ongoing digital transformation of government services. The Qatar Unified Insurance Office (QUIO), in collaboration with the Standing Committee for the Management of the Abu Samra Border Crossing, announced that the new system will replace manual insurance services for short-term visitors.
Beginning next month, on-site border services for short-term insurance — ranging from one week up to less than one month — will be suspended. However, services for long-term coverage periods of one month or more will continue to be offered at the border.
The MSAR platform will be accessible via a dedicated mobile app and web portal, enabling travelers to complete all procedures electronically before arrival. The system allows users to issue insurance documents digitally, make payments securely online, and receive instant confirmation and continuous 24-hour technical support.
Ali Ibrahim al-Abdalghani, Chairman of the QUIO Board of Directors, said the MSAR E-system was designed according to advanced technology and strict data security standards to protect users’ information and ensure quick processing of applications.
He highlighted that users can purchase insurance directly through the app or website and will retain the ability to cancel and receive refunds should their travel plans change. Al-Abdalghani added that the system accommodates a wide variety of vehicle types — private, commercial, and tourist —and offers flexible coverage options, including weekly, biweekly, and monthly policies valid for multiple trips. Furthermore, insured vehicles using the system will benefit from a dedicated lane at the Abu Samra crossing, significantly reducing wait times during peak travel seasons.
Colonel Khalid Ali al-Misshal al-Buainain, Chairperson of the Permanent Committee for Abu Samra Border Management, emphasised that the initiative will enhance traffic movement and improve the traveler experience at the country’s main land entry point.
He added that visitors without prior electronic insurance can still finalise their coverage through designated counters at the border for longer-term policies. Through this initiative, Qatar seeks to simplify border procedures, bolster security, and raise public service efficiency, while offering travelers a faster and more convenient entry experience.