Qatar
Mowasalat (Karwa) trains drivers for service excellence
Mowasalat (Karwa) has collaborated with Qatar Tourism (QT) to deliver 30 customer experience training workshops to 1,100 Karwa Taxi drivers and Doha Limousine chauffeurs.
November 15, 2022 | 11:13 PM
Mowasalat (Karwa) has collaborated with Qatar Tourism (QT) to deliver 30 customer experience training workshops to 1,100 Karwa Taxi drivers and Doha Limousine chauffeurs.The focus of the initiative, according to a statement from Mowasalat, was to expand their knowledge and expertise in customer service and provide a world-class public transport experience to international visitors during the FIFA World Cup Qatar 2022.The workshops included coaching the teams in best global transportation practices and familiarising them with important national landmarks and places of tourist interest.There is a general focus on service excellence in the training for drivers, which also encompasses the assistance for persons with special needs. Karwa Taxi drivers and Doha Limousine chauffeurs are trained on a regular basis to individually assist guests whenever needed.Nasser al-Shammari, director of Light Transport Services of Mowasalat, said that focus is given on every aspect of performance improvements of the drivers and customer service excellence of the highest standards for the preparation of Qatar 2022 and beyond."To this end, we have focused on major enhancements to customer service, including establishing a new 24/7 Contact Centre and a brand-new Taxi and Limousine Command and Control Centre to reduce the overall vehicle turnaround times and increase the speed of services. With in-vehicle dash cams and inbuilt safe driving system, our Passenger Security Centre will ensure positive driver behaviour and improved performance,” al-Shammari added.
November 15, 2022 | 11:13 PM