HMC announces Ramadan service timings
April 12 2021 12:43 AM
HMC

Hamad Medical Corporation (HMC) has announced changes to the operating hours of a number of services for the holy month of Ramadan.
All emergency and inpatient services across the HMC’s network of hospitals will continue to operate as normal, 24 hours a day, seven days a week.
* Changes to services run via the national coronavirus (Covid-19) helpline number: 16000
- Covid-19 helpline: Ramadan service hours – 24 hours a day, seven days a week; how to access the service – call 16000, select language, and select 1 for Covid-19 helpline.
The HMC’s OPD virtual clinics will run alongside HMC Urgent consultation clinics.
Patients will be called for their virtual appointments between 9am and 2pm, from Sunday to Thursday.
- HMC Urgent Consultation Service: Ramadan service hours – seven days a week, from 8am to 3pm; how to access the service – call 16000, select language, select 3 for HMC, and select 1 for HMC Urgent Consultation.
- Mental Health Helpline: Ramadan service hours – from 9am-2pm and from 9pm-2am, Saturday to Thursday, and from 9am-2pm on Fridays; how to access the service – call 16000, select language, select 3 for HMC, and select 1 for HMC Urgent Consultation
- HMC Pharmacy Medication Home Delivery Service: from 8am-3pm, Saturday to Thursday (closed on Fridays); how to access the service – call 16000, select language, select 3 for HMC, and select 2 for Medication Delivery (please be reminded there is a QR30 fee for delivery payable by credit card).
* HMC’s Drug information Service: from 8am-3pm, Saturday to Thursday (closed on Fridays); call 40260759.
* HMC Diabetes Hotline: will operate seven days a week from 8am-5.30pm and from 7.30pm-11pm; call 16099/4.
The diabetes hotline is run by trained diabetes educators with back-up physician.
* Changes to Hamad Medical Corporation hospitals Emergency Services: All Emergency Departments, Paediatric Emergency Departments and inpatient services across HMC’s network of hospitals will continue to operate as normal, 24 hours a day, seven days a week.
* Blood Donation: Blood Donor Centre next to Hamad General Hospital: Saturday to Thursday from 8am-1pm and from 6pm to midnight.
New Blood Donor Centre opposite Outpatient Department next to Surgical Specialty Centre: from 6pm to midnight, Saturday to Thursday (closed in the morning). Both centers are closed on Fridays.
* The HMC’s Nesma’ak Customer Service
The Nesma’ak Customer Service helpline, 16060, will operate Sunday to Thursday, from 7am-10pm; and on Friday and Saturday, from 10am-4pm.



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