Qatar Airways subsidiary, QAS served more than 37mn passengers and handled more than 225,000 flights in 2019-20, delivering an on-time performance rate of above 99.2% and meeting the special assistance needs of 980,000 passengers in fiscal 2020.
Qatar Aviation Services team also handled more than 49mn pieces of baggage in fiscal 2020, with a mis-handling rate of only 0.74 per 1,000 passengers, resulting in the production of more than 130,000 load sheets safely.
QAS achieved an “efficient” on-time delivery of cargo, which exceeded 2.2mn tonnes per year with an average growth rate of 14% per year, Qatar Airways Group said in its Annual Report 2020.
On the ramp, the QAS team maintained an operational capability of more than 94% for 1,850 motorised and over 5,050 non-motorised items of ground service equipment.
Trained in the latest hygiene protocols and cleaning procedures recommended by IATA and the World Health Organisation (WHO), the QAS team has been on the frontline at all times throughout the Covid-19 global pandemic, reassuring passengers when travelling on board the aircraft or transiting through HIA. QAS has performed regular disinfections of aircraft and high traffic areas of HIA, ensuring a hygienic and healthy environment for passengers and staff, the report said.
Established in 2000, QAS provides premium end-to-end ground services to international airlines, heads of state and VIPs, private fleets, executive charter flights and cargo operators.
QAS’s round-the-clock operation is vital to the smooth running of HIA, delivering solutions for a seamless passenger experience from curb-side to boarding-gate for all foreign airlines, as well as the ever-expanding cargo facility.
QAS is ISAGO, ISO 9001 certified and an RA3 (Regulated Agent) as well as a member of the International Air Transport Association (IATA) Ground Handling Partnership, proactively participating in various IATA technical groups, such as the IATA Ground Operations Manual, Load Control and Messaging, Ground Service Equipment and Environment and Airside Safety Group. These groups implement recommendations to improve and enhance safety standards in the aviation industry.
“QAS’s commitment to lead the industry in the delivery of sustainable ground handling services and to build effective partnership with our valued customers will remain as the foundation of our business expansion globally,” Qatar Airways Group said.