In a qualitative leap that will ensure better customer services, the Qatar General Electricity and Water Corporation (Kahramaa) Sunday launched the smart registration service.
The new facility helps subscribers automatically complete proceedings without submitting documents to get electricity and water connection. The initiative is part of Kahramaa’s efforts to improve services and transform to a smart entity.
With smart registration, in case of shifting accommodation, the tenant will be registered with Kahramaa automatically as soon as the contract is registered with the Ministry of Municipality and Environment (MME) and he need not submit a request to shift the connection to the new residence or pay the security fee. Connecting and integrating the systems with the MME and the Ministry of Justice (MoJ) allows Kahramaa to inquire about all the transactions. Kahramaa’s registration needs title deed and contract to be documented and approved by the MoJ and the MME.
Kahramaa will sent a notice to the tenant to create the application immediately after the rent contract is registered with the MME. The security deposit will be added to the first bill. A notice will also be sent to the building owner to create a request for the new tenant based on the contract and to register the tenant as a subscriber to Kahramaa.
The announcement was made during a press conference at Kahramaa’s headquarters in the presence of engineer Nasser al-Khuzaie (head, Continual Improvement section, Planning and Quality Department); engineer Mohamed al-Badr (head, systems development, Information Technology Department); Omar al-Yafie (assistant director, Information Systems Department, MME) and Khaled Mohamed Amin (acting director, Information Systems, MoJ).
Al-Khuzaie said Kahramaa is proud of developing the new system that includes automatic data querying from the authorities, creating requests, updating data and registering subscribers with the Corporation automatically. “The new facility ensures speedy completion of customer transactions, save time and effort and reduce the number of customers in service centres. The system has been proved efficient and effective,” he said.
The new system, developed in accordance with Qatar National Vision 2030, is aimed at making Kahramaa a paperless enterprise, helping it achieve sustainable development by preserving the environment and reducing carbon emission.