HIA recognised as 'Best Airport for Passenger Experience' for second consecutive year
May 11 2019 08:11 PM
Hamad International Airport chief operating officer Badr Mohamed al-Meer
Hamad International Airport chief operating officer Badr Mohamed al-Meer


Hamad International Airport (HIA) has been named the “Best Airport for Passenger Experience” for the second consecutive year in a study by ‘AirHelp’, the world’s leading air passenger rights specialist.

National carrier Qatar Airways has also been ranked as the number one airline for the second consecutive year.

The study ranked some 72 airlines and 132 airports on “punctuality, quality of service, dining and shopping” experiences. It also included an extensive survey amongst thousands of people around the world to gather information on their customer service, queues, cleanliness, dining and shopping experiences at their local airports.

AirHelp used the time performance statistics for each airport to calculate flight time arrivals.

Hamad International Airport chief operating officer Badr Mohamed al-Meer stated, “It is a pleasure to receive this ranking from AirHelp and to witness that HIA is recognised by our passengers and partners. HIA will continue to raise the bar and introduce innovations in the passenger experience to provide travellers with exceptional services.

“We dedicate this success to our strong customer-centric vision and our employees for the hard work and commitment that helps HIA stand out on the global spectrum.”

AirHelp’s CEO and co-founder Henrik Zillmer said, “AirHelp analysed 132 airports and found that customers enjoyed the best experience at Hamad International Airport. All airports were rated based on on-time performance (60% of the score), service quality (20%), and food and shopping options (20%). HIA is also ranked as one of the top airports in the world for on-time performance (8.3 out of 10), while air passengers are very pleased with the service quality (8.5) and food and shopping available there (8.5) and consider it among the best found at airports around the world. On behalf of AirHelp, I commend Hamad International Airport for consistently offering travellers a superior experience.”

HIA is home to Qatar Duty Free (QDF), an award-winning shopping emporium, composed of more than 90 shops, 30 cafes and restaurants, spread out over 40,000 square meters of combined retail, food and beverage facilities.

HIA’s passenger terminal complex also boasts 12 lounges across the terminal and an airport hotel, featuring a Vitality Well-being & Fitness Centre, responding to the diverse needs of the modern traveller. These facilities shape the travel experience for passengers, by providing a smooth and hassle-free experience through world-star customer services and facilities.

AirHelp is the world’s leading air passenger rights specialist that helps travellers get the compensation they deserve, following a disrupted flight. It operates in over 30 countries and has helped more than 10mn travellers in the past six years.

Recently, HIA ranked second best airport in the world for On-Time Performance (OTP) in OAG’s Punctuality League report.

HIA has also retained its top position as the best airport in the Middle East for the fifth consecutive year and ranked as the fourth best airport in the world at the Skytrax World Airport Awards 2019. HIA’s fast paced growth journey recently reached its five-year anniversary in May 2019.

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