Getting in touch with Qatar Airways’ (QA) customer service team has become easier, thanks to the launch of a dedicated 24/7 Twitter channel.
QA passengers will now be provided with an even more customised online support service in keeping with the award-winning airline’s premium customer service proposition.
Using the dedicated support handle of @QRsupport, passengers can make enquiries and receive replies round-the-clock, seven days a week in English and Arabic from QA’s customer service team.
The service ensures passengers can continue to contact the airline as quickly and simply as possible.
“Social media has transformed the way and speed in which people interact with one another and businesses,” QA’s chief commercial officer Ehab Amin said.
“QA will continue to enhance our renowned customer service both in the sky and on the ground, recognising the increasingly important role played by social media,” he added.
QA’s marketing and corporate communications senior vice president Salam al-Shawa said: “Qatar Airways continues to grow both in reach and recognition online. Our social media engagement strategy has successfully created a buzz online, so much so that we are the world’s ‘most-liked’ airline on Facebook.”
“We are also proud that our five-star service has been recognised in a recent independent survey, which found that Qatar Airways had the highest positive sentiment, especially for its in-flight service, products, special offers and promotions, and airport experience, compared to any other Middle East airline,” she noted.
This follows on the success of the ariline’s ‘No Borders, Only Horizons’ video campaign, which has continued to resonate positively with travellers worldwide.
The video became the top viral video in June 2017 as recognised by Advertsing Age, a global website that monitors campaigns from all brands worldwide.
QA also previously won awards for Best Emerging Airline on Social Media and Best Use of Emerging Platform by an Airline.
QA has taken full advantage of the world’s most popular social media channels to improve its loyal passengers’ customer service experience, and has continued to expand its reach to ensure consistent customer engagement across numerous platforms.
Engagement with the airline is widely available in key markets in multiple languages, including English, Arabic, Chinese and Russian, among others, via Twitter, Facebook, YouTube, Instagram, Linkedin, Pinterest, Snapchat, Google+, Tumblr, Weibo in China and VKontakte in Russia. QA has a combined audience of more than 16mn followers around the world.