Vodafone Qatar on Tuesday announced the details of its “customer appreciation programme” - You First - after “fully resolving” the technical issues that impacted its network recently, including all 3G and 4G+ voice and data services.

On July 17, Vodafone Qatar experienced a major network outage with its Home Location Register (HLR), a key hardware component of its core network. The equipment failure took place during a network upgrade and extended to the network back-up and redundancy systems.
“Vodafone deployed all available resource to restore full connectivity across the network with the support of network experts, who flew into Qatar from Vodafone Group,” the company said in a statement. “Vodafone is now taking further measures to enhance its network resiliency with new hardware and software that exceeds industry standards.”
The You First programme will give Vodafone’s consumer and business postpaid customers a total of 18GB of free data over the next three months, 6GB each month plus 30% of their monthly plan fee credited to their next bill. Customers will be notified by SMS when their free data has been added.
Additionally, new postpaid customers who sign up before August 15 will receive 30% of their monthly plan fee credited to their first month bill.
Prepaid customers will receive 500 Flex, which will be valid for five days to use any way they want – for international and local calls, SMS or data. Customers will be notified by SMS within the next two weeks when their Flex has been added.
Customers can discover how Flex works at www.vodafone.qa/flex
In addition, all balances that expired on July 17 have been returned to customers in full.

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