Samsung has stopped sales of the Galaxy Note 7 over battery issue.
Samsung Gulf Electronics has announced the availability of its exchange programme for Galaxy Note 7 owners in Qatar. This is in response to the recent announcement regarding isolated battery cell issue of the Galaxy Note 7 device.
While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note 7 exchange programme.
Since customer safety is an absolute priority, Samsung has stopped sales of the Galaxy Note 7.
For customers who have the Galaxy Note 7 device, Samsung in Qatar will voluntarily exchange their current device to a new Galaxy Note 7 over the coming weeks until December 31 at Samsung brand shops in Al Nasr or Al Watan in Doha.
Until the new Galaxy Note 7 stock arrives, a loan device will be provided as an option. More updates on the Galaxy Note 7 exchange programme are available on the Samsung Gulf Electronics official website at www.samsung.com/ae.
Galaxy Note 7 owners are advised to call Samsung Customer Service on 800 2255 for any questions or concerns.
“Samsung is taking a proactive approach to address customer needs around the Galaxy Note 7,” said Ismail Yoon, president of Samsung Gulf Electronics.
“We are encouraging customers to replace their Galaxy Note 7 by taking advantage of our Product Replacement Programme.