QLM Life & Medical Insurance, the life and medical insurance entity of Qatar Insurance Group, is encouraging its customers to use digital channels when submitting cash reimbursements.
In line with the precautions advised by the State of Qatar to counter the spread of Covid-19, customers may submit their cash reimbursements via WhatsApp message to 55896070, in addition to the member portal available on portal qlm-online.com, or through the QLM mobile application available on iOS and Android phones.
“QLM has revolutionised its service offering by introducing access to all healthcare benefits through members valid Qatar ID. This unique service is availed of by both Qatari nationals and expatriates. Members are alternatively using their national/resident ID card instead of their medical cards,” the company said in a statement.
QLM Life & Medical’s digital channels are “well-equipped to manage all queries related to cash reimbursements”. 
Members can upload the necessary documents online without having the need to visit the QLM office in West Bay and track the claims status simply from QLM E-services.
Alternatively, members can call QLM 24/7 on its toll-free number, 8000880, for further assistance.
“While ensuring the continuity of its business operations, QLM Life & Medical Insurance has taken necessary steps to safeguard the health and well-being of its members, employees and the community at large,” the statement noted.
QLM members who are already registered or have provided their IBAN numbers are enjoying QLM’s service of facilitating direct transfer of the claim amounts to their respective bank accounts.
This would help in ensuring smooth and hassle-free operations and mitigating the risk arising from physical visits to collect/deliver the cheques and then visiting the banks for deposit/encashment, the statement added.
Ahmad Mohamed Zebeib, deputy CEO of QLM Life & Medical, said: “As the leading life and health insurer in Qatar, it is our priority to ensure the safety and security of all our members. We are closely monitoring the prevailing situation and taking the necessary steps to support the measures prescribed by the Ministry of Public Health (MoPH) in limiting the spread of Covid-19. 
“We encourage all members to maintain hand hygiene, avoiding close contact with people who have symptoms of respiratory infections, and avoid being in large gatherings. Your safety, security and good health is our highest priority.”
“In keeping with our leading position in Qatar, we are thrilled to be the first private insurer in Qatar to have introduced these unique service offerings in the market for more than four years. This initiative doesn’t only highlight our passion for leading innovation, but also casts a spotlight on our appetite for service excellence. 
“Given the current scenario, we will continue to do our part to ensure that QLM members can submit cash reimbursements using our digital channels seamlessly. Our online solutions offer a fast and reliable service, available 24/7 and accessible anywhere for our members’ convenience.
“At QLM, we are keen to provide the maximum possible flexibility to our members in order to provide them with confidence and peace of mind when it comes to their cash claims outside our network of providers.
Stay safe and we wish you all well.”