Ooredoo has announced the official launch of its ‘Live Chat’ feature on the Ooredoo website and Ooredoo App after a “successful trial period”.
The new feature, which is designed to offer customers an easier way to contact Ooredoo, is available now and open seven days a week from 8am to 10pm.
Thanks to the update, Ooredoo customers can now interact with Ooredoo agents while at home or on the go.
During the trial period, Ooredoo served more than 20,000 customers via the service, the company said in a statement.
To ensure that all queries are responded to in a fast and appropriate manner, Ooredoo has a dedicated team of Live Chat agents, trained to answer questions about Ooredoo products and services or resolve any issues that customers may be facing.
On both the Ooredoo website and Ooredoo App, Live Chat can be found under the ‘Help’ section.
Manar Khalifa al-Muraikhi, director of PR and corporate communications at Ooredoo Qatar, said: “Ooredoo is always looking for new ways to serve the needs of our customers, and thanks to the Live Chat service we believe more customers than ever will be able to contact us and resolve their questions or issues quicker than ever before.”
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