LuLu Exchange has been awarded the ISO 9001:2015 Management System certificate by TUV NORD. 
The certification was awarded to LuLu Exchange for the quality management system associated with executing remittance operations and dealing in sale and purchase of foreign currencies, according to a press statement.
The certificate was presented to Arshad Hamza, general manager of LuLu Exchange, by Shibu Davies, general manager – certification and auditing, TUV Middle East, in the presence of the senior management of LuLu Exchange. 
“We are extremely proud of our team for attaining the ISO 9001:2015 certification. This ISO certification brings with itself greater commitment to higher standards, quality service and customer focus,” said Adeeb Ahamed, managing director, LuLu Exchange. 
ISO certification for management system is based on principles such as customer focus, risk-based approach, process approach, commitment from top management and continual improvement. The focus of this endeavour is to provide convenient financial transactions that fulfil the core customer need for a secure, quality, speedy and value-laden service, the statement notes.
“It was our great pleasure to award ISO 9001:2015 certificate to LuLu Exchange. The organisation has demonstrated great commitment towards this quality management system through management commitment, detailed process definition, compliance and team work. This is the first financial exchange certified by TUV NORD in the region for the 9001:2015 standard,” said Davies.