Qatar Airways has topped a global ranking of international airlines for providing travellers worldwide with the highest quality and service, on-time performance, and customer claim processing.
The national airline achieved the number-one spot in a global study by independent airline consumer rights organisation — AirHelp, which compares international airlines head to head.
Qatar Airways was awarded 10 out of 10 in the “quality and service” category, which is based on hundreds of metrics from skytraxresearch.com and measures performance in the air and on the ground; a rating of 8.4 for on-time performance, which analyses the punctuality of airlines using three-months’ worth of departure statistics to calculate how likely the airline’s flights are to arrive and depart on time; and 7.6 for claim processing, which takes into account how efficiently and fairly airlines handle compensation claims.
Qatar Airways senior vice-president (Customer Experience) Rossen Dimitrov said, “It is a great honour for Qatar Airways to be awarded first place in this survey of 50 global airlines. Our number-one rating is a reflection of the end-to-end experience of Qatar Airways’ passengers; from the product on our aircraft, the service on board from our cabin crew, through to the quality of our lounges and our excellent ground staff who make sure our flights operate efficiently. We are extremely proud to have received this accolade, and it is testament to the hard work and dedication of all Qatar Airways staff.” Qatar Airways is one of the world’s most reliable airlines, operating 90.5% on-time departures over the course of 2015/2016 fiscal year, with a 99% completion factor for the same period. Passengers feel the benefit of the reliable operation with a minimum connecting time at Hamad International Airport of just 30 minutes, better than any other regional hub operation. Baggage handling performance for 2015/2016 was best-in-class, with 99.4% of all 19mn bags handled arriving as scheduled.
AirHelp chief executive officer, Henrik Zillmer said, “Qatar Airways, without a doubt, has one of the best airline products in the sky. This commendable level of quality and on-board service really sets it apart from the rest in its industry, and therefore thrusts the airline to the top of this quarter’s AirHelp Score rankings. ”
Qatar Airways was also recently awarded ‘World’s Best Business Class’; ‘Best Business Class Airline Lounge’ and ‘Best Airline Staff Service in the Middle East’ at the 2016 World Airline Awards managed by international air transport rating organisation, Skytrax.
The airline also scooped the accolade of ‘Airline of the Year’ in 2011, 2012 and 2015, at the same awards ceremony.
Qatar Airways flies a modern fleet of some 190 aircraft to more than 150 key business and leisure destinations across Europe, the Middle East, Africa, Asia Pacific, North America and South America. This year has seen Qatar Airways launch 10 new routes from its Doha hub.
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